Patient SMS Messaging Terms and Conditions

Effective: November 11, 2026
These terms govern the text messaging program (the "Program") run by APA Medical Equipment Co, LLC ("APA," "we," "us"). By opting in to the Program, you agree to these terms.

1. SMS Messaging Service
APA sends text messages about supply orders to patients who give us their mobile number. Messages cover supply reorder reminders and confirmations, order status and delivery updates with tracking links, callback requests, and customer support. We do not send marketing or promotional texts.

2. How You Opt In
You opt in by giving APA your mobile number for your supply orders, for example when you set up your monthly supply service. By providing your mobile number to APA Medical Equipment, you consent to receive text messages from APA Medical Equipment about your supply orders, including reorder reminders and confirmations, order status and delivery updates with tracking links, callback requests, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. If you have told us you do not want texts, we will not text you. The first text you receive from us reads: "APA Medical Equipment: We text this number about your monthly supply orders. Msg freq varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out."

3. Message Frequency
Message frequency varies. Most patients get up to 6 texts a month around their monthly supply reorder, and fewer once the order is confirmed.

4. Message and Data Rates
Message and data rates may apply, based on your mobile carrier's plan. APA does not charge for text messages.

5. Privacy Policy
We handle your information as described in our Privacy Policy and our Notice of Privacy Practices. We do not send detailed health information by text.

6. Opt-Out Instructions
Reply STOP, UNSUBSCRIBE, CANCEL, END or QUIT to any text to stop all texts from us. We will send one final text confirming you are unsubscribed. To sign up again, reply START. For help, reply HELP, call 612-722-9000 (Monday to Friday, 8:00 AM to 5:00 PM Central) or email apa@apamedical.com.

7. Eligibility
You must be 18 or older to opt in, and you must be the account holder of the mobile number you provide or have the account holder's permission to enroll it. A caregiver may opt in on a patient's behalf using the caregiver's own mobile number.

8. Liability
Carriers are not liable for delayed or undelivered messages. APA is not responsible for delays or failures caused by your mobile carrier or by factors outside our reasonable control.

9. Consent Is Not a Condition of Purchase
You do not have to receive text messages to order or receive any product or service from APA. Reply STOP at any time and we will reach you by phone or mail instead.

10. Data Sharing
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our text messages.

Questions about these terms: call 612-722-9000 or email apa@apamedical.com.
APA Medical Equipment Co, LLC
3115 E. 38th Street, Minneapolis, MN 55406